Privacy policy
Last updated: 14 September 2026
WorkMind ADHD is operated by James Walker, trading as WorkMind ADHD (“WorkMind”, “we”, “us” or “our”).
This Privacy Policy explains how we collect, use, store and protect personal information when you visit workmindadhd.com, purchase a WorkMind product, subscribe to our emails, contact us, or otherwise interact with our website and services.
For the purposes of UK data protection law, James Walker, trading as WorkMind ADHD, is the data controller.
Contact details
Email: hello@workmindadhd.com
Business address: [INSERT BUSINESS CORRESPONDENCE ADDRESS]
1. Information we collect
Depending on how you interact with WorkMind, we may collect the following information.
Information you provide to us
This may include:
- your name;
- email address;
- billing information;
- information associated with your order;
- information you provide when contacting us;
- information you provide when subscribing to WorkMind emails; and
- account information if you choose to create a customer account.
We do not require customers to provide medical or diagnostic information in order to purchase WorkMind products.
Our products relate to ADHD and workplace performance, but we do not assume or infer that you have ADHD, or any other health condition, simply because you visit the website or purchase a WorkMind product.
Please avoid sending sensitive medical or other highly personal information through our contact form unless it is genuinely necessary for us to deal with your request.
Purchase and transaction information
When you make a purchase, information may include:
- the product purchased;
- order number;
- purchase date;
- amount paid;
- payment status;
- billing details; and
- information needed to provide access to your digital product.
Payment card information is processed through our payment providers. WorkMind does not ordinarily receive or store your complete payment card details.
Website and technical information
When you use our website, certain technical information may be collected automatically, including:
- IP address;
- browser and device type;
- operating system;
- pages viewed;
- referring website;
- interactions with our website;
- cookie identifiers; and
- information used for security, fraud prevention and website analytics.
2. How we use your information
We may use personal information to:
- process and fulfil your purchases;
- provide access to digital WorkMind products;
- send order confirmations and other transaction-related communications;
- provide customer support;
- respond to enquiries;
- manage customer accounts;
- deal with download or order problems;
- prevent fraud and protect the security of our website;
- maintain appropriate financial and business records;
- understand how our website and products are being used;
- improve WorkMind products and services;
- comply with legal and regulatory obligations; and
- send marketing emails where we have permission to do so or are otherwise permitted by law.
We will not use information about your purchase of ADHD-related material to make assumptions about your medical status.
3. Our lawful bases for using personal information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following bases.
Contract
We process information where it is necessary to fulfil our contract with you.
For example, we need certain information to:
- accept and process an order;
- take payment;
- provide your digital product;
- manage your purchase; and
- respond to issues relating to your order.
Legal obligation
We may process information where necessary to comply with legal obligations, including accounting, tax, consumer protection and regulatory requirements.
Legitimate interests
We may process information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights.
This may include:
- protecting WorkMind against fraud or misuse;
- maintaining website security;
- improving our products and customer experience;
- responding to customer enquiries;
- keeping appropriate business records; and
- understanding the performance of our website.
Consent
Where required, we rely on your consent.
This includes certain:
- marketing emails;
- non-essential cookies; and
- analytics or advertising technologies.
Where we rely on consent, you may withdraw it at any time.
4. Email marketing
You may choose to subscribe to WorkMind emails containing practical ADHD-at-work ideas, WorkMind resources, product information and occasional promotional communications.
Where consent is required, we will only send these communications when you have actively chosen to receive them.
You can unsubscribe at any time by:
- using the unsubscribe link included in our marketing emails; or
- contacting hello@workmindadhd.com.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications about purchases you have made.
We may use Kit (formerly ConvertKit) to manage email subscriptions and marketing communications.
Information required to manage your subscription, such as your name, email address, subscription status and engagement with emails, may therefore be processed through Kit.
UK electronic-marketing rules generally require a clear positive action where consent is being relied upon; pre-ticked boxes or simply using the site are not enough.
5. Shopify
Our online store is hosted using Shopify.
Shopify provides the ecommerce infrastructure that enables us to operate the WorkMind website, process orders and provide our services.
When you visit the website or make a purchase, certain personal information may be processed by Shopify in order to provide these services.
Shopify may process information using systems located outside the United Kingdom.
Shopify has its own privacy documentation explaining how it processes information in connection with Shopify-powered stores. Shopify Consumer Privacy Policy.
6. Payment processing
Payments are processed using payment services made available through Shopify and associated payment providers.
Payment providers may collect information necessary to:
- authorise payment;
- prevent fraud;
- process transactions; and
- comply with financial and regulatory requirements.
WorkMind does not ordinarily store your complete credit or debit card number.
7. Digital product delivery
WorkMind products are supplied electronically.
We may use Shopify applications or other service providers to provide download links and deliver purchased files.
Information such as your email address, order details and the product you purchased may be processed where necessary to provide access to your purchase.
8. Contact forms and customer support
If you contact us through our website or by email, we will process the information you provide in order to respond to your enquiry.
This may include:
- your name;
- email address;
- order number; and
- the contents of your message.
Please do not provide sensitive personal or medical information unless it is genuinely necessary for us to deal with your request.
9. Cookies and similar technologies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, including cookies used for security, shopping-cart functionality, checkout, remembering preferences and providing services that you request.
We may also use non-essential cookies for analytics, measuring website performance, understanding how visitors use the website and marketing or advertising.
Where required by law, non-essential cookies will not be used until you have provided appropriate consent.
Our store is hosted by Shopify, which also uses cookies and similar technologies in connection with Shopify-powered stores. You can find more information about the cookies used by Shopify in the Shopify Cookie Policy.
You can manage your cookie preferences using the privacy or cookie controls available on our website.
10. Who we may share information with
We do not sell customer lists or personal information.
We may share personal information with organisations that help us operate WorkMind, where necessary for them to provide their services.
These may include:
- Shopify, which hosts our online store;
- payment processors;
- digital-product delivery providers;
- Kit, where you subscribe to our marketing emails;
- website analytics providers;
- IT, hosting and security providers;
- professional advisers such as accountants or legal advisers; and
- regulators, government bodies or law-enforcement authorities where legally required.
Service providers should only receive information reasonably necessary to perform the relevant service.
11. International transfers
Some of the organisations we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are in place.
These may include:
- transfers to countries recognised as providing an adequate level of protection; or
- approved contractual safeguards for international data transfers.
12. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained to comply with legal, accounting or tax obligations.
Retention periods vary depending on the information concerned.
For example:
- order and transaction records may be retained for the period required for accounting, tax and legal purposes;
- customer-support correspondence may be retained for as long as reasonably necessary to resolve enquiries and maintain appropriate records;
- marketing information may be retained while you remain subscribed, together with records needed to demonstrate your subscription preferences; and
- technical and analytics information may be retained according to the settings and retention periods of the relevant service.
Where information is no longer required, we will delete it, anonymise it or allow it to be securely removed in accordance with our systems and legal obligations.
13. How we protect your information
We take reasonable organisational and technical measures to protect personal information against:
- unauthorised access;
- loss;
- misuse;
- alteration; and
- inappropriate disclosure.
However, no internet-based service or electronic storage system can guarantee complete security.
14. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of processing;
- object to certain types of processing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- object to the use of your information for direct marketing.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, contact:
We may need to confirm your identity before responding to certain requests.
There is normally no charge for exercising your data protection rights.
15. Complaints
If you have concerns about how WorkMind has handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
16. Children's privacy
WorkMind products and services are intended for adults and are not directed at children.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us inappropriately, please contact hello@workmindadhd.com.
17. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of websites operated by other organisations. We recommend reviewing the relevant privacy information when leaving the WorkMind website.
18. Changes to this policy
We may update this Privacy Policy from time to time to reflect:
- changes to WorkMind's services;
- changes to the technology or providers we use;
- changes in how we process information; or
- legal or regulatory requirements.
The latest version will be published on our website with an updated revision date.
19. Contact us
For questions about this Privacy Policy, how we use personal information, or your data protection rights, contact:
WorkMind ADHD
James Walker, trading as WorkMind ADHD
Email: hello@workmindadhd.com
Business address: [INSERT BUSINESS CORRESPONDENCE ADDRESS]